Orders & Products
Are your products made from solid wood?
Yes. Our furniture is crafted from carefully selected solid wood. The exact wood species and finish are listed on each product page.
Will the wood grain and color vary?
Yes. Natural variations in grain, tone and texture are part of the character of solid wood. Each piece is unique.
Are your products made to order?
Some pieces are made to order, while others may be available in stock. Please refer to the product page for the estimated production time.
Can the dimensions be customized?
Customization may be available for selected products. Please contact us before placing your order to confirm the size, material and production requirements.
Shipping & Delivery
Do you ship internationally?
Yes. International shipping availability and cost depend on the destination, product size and delivery method.
How long does delivery take?
Delivery time includes both production and transportation. Estimated production and shipping times are shown on the product page or confirmed before shipment.
Are customs duties included?
Unless otherwise stated, import duties, taxes and customs fees may be charged separately by the destination country.
Assembly & Care
Does the furniture require assembly?
Some products are delivered fully assembled, while larger pieces may require simple assembly. Assembly information is provided on each product page.
How should I care for solid wood furniture?
Keep the furniture away from direct sunlight, heating vents and excessive moisture. Clean it with a soft, dry or slightly damp cloth.
What should I do if my order arrives damaged?
Please contact us as soon as possible and provide photos of the product, packaging and shipping label so that we can assess the issue.
Contact
How can I contact Ruizuo?
You can contact us through our website contact form or the contact details shown on our Contact page.