Orders & Products
Are your products made from solid wood?
Yes. Our furniture is crafted from carefully selected solid wood. The exact wood species and finish are listed on each product page.
Will the wood grain and color vary?
Yes. Natural variations in grain, tone and texture are part of the character of solid wood. Each piece is unique.
Are your products made to order?
Some pieces are made to order, while others may be available in stock. Please refer to the product page for the estimated production time.
Can the dimensions be customized?
Customization may be available for selected products. Please contact us before placing your order to confirm the size, material and production requirements.
Shipping & Delivery
Do you ship internationally?
Yes. All small items, including Golden Phoebe wood accessories, ship free to the 43 supported international countries listed in our Shipping Policy with no minimum order. Furniture and other large items require a delivery quote before payment. For other destinations, availability and charges are confirmed at checkout or before payment.
How long does delivery take?
Delivery time includes both production and transportation. Please review our Shipping Policy and confirm the production schedule and delivery estimate with us before ordering.
Are customs duties included?
For small items delivered to the 43 supported international countries listed in our Shipping Policy, applicable import duties and import taxes are included in the price and paid by RUIZUO. You will not be asked to pay these charges on delivery. For furniture and other destinations, tax responsibility is confirmed in writing before payment.
Assembly & Care
Does the furniture require assembly?
Some products are delivered fully assembled, while larger pieces may require simple assembly. Assembly information is provided on each product page.
How should I care for solid wood furniture?
Keep the furniture away from direct sunlight, heating vents and excessive moisture. Clean it with a soft, dry or slightly damp cloth.
What should I do if my order arrives damaged?
Please contact us as soon as possible and provide photos of the product, packaging and shipping label so that we can assess the issue.
Contact
How can I contact Ruizuo?
You can contact us through our website contact form or the contact details shown on our Contact page.