Shipping policy

At RUIZUO, we are committed to delivering our premium solid wood furniture safely and securely to your home.

Because our furniture pieces are handcrafted, large in size, and carefully packaged, international shipping requires specialized handling and customized arrangements.

To ensure accurate pricing and reliable delivery, we provide a Custom Freight Quote system for large furniture pieces.

## 1. Why We Require a Custom Shipping Quote

Due to the unique dimensions, weight, materials, and delicate nature of solid wood furniture, standard automated shipping rates cannot accurately calculate international freight costs.

Shipping fees vary depending on:

• Destination country and postal code  
• Product dimensions and weight  
• Shipping method  
• Delivery location and service requirements  

For large furniture items, please contact us before placing your order to receive an accurate shipping quotation.

## 2. How to Get a Shipping Quote

Please follow these steps:

Step 1: Select Your Furniture

Choose the products you are interested in, including product name, size, and quantity.

Step 2: Contact Us

Email us at:

ruizuo2026@hotmail.com

or contact us through our website contact form.

Step 3: Provide Delivery Details

Please include:

• Country  
• City  
• Postal code  
• Product name and quantity

Step 4: Receive Your Quote

Our logistics team will calculate the safest and most cost-effective shipping solution and provide a quotation within 24–48 hours.

Step 5: Complete Your Order

After confirming the shipping cost, we will guide you through the final purchase process.

## 3. Order Processing & Production Time

Our furniture is handcrafted using solid wood and traditional joinery techniques with strict quality control.

Estimated production time:

• Small home accessories: 5–10 business days

• Furniture products: approximately 30–60 business days depending on product type, customization requirements, and production schedule.

Once production is completed, delivery time will depend on the destination country and selected shipping method.

## 4. Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and customs clearance fees depending on the destination country.

These charges are not included in the product price or shipping quotation unless otherwise stated.

Customers are responsible for any customs fees or local charges required by their country.

## 5. Delivery Inspection

Please inspect your package immediately after delivery.

If your order arrives damaged, please contact us within 48 hours and provide photos or videos of the package and product.

Our team will review the issue and provide an appropriate solution.

## Contact Us

If you have questions about shipping, customization, or delivery arrangements, please contact us:

Email:

ruizuo2026@hotmail.com